Latest Mobile Reviews

Your mobile reviews are crucial to helping Kiwis make an informed decision on their next mobile provider so please take 60 seconds to review your current NZ mobile provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

1.8 Cj

12 June 2026

Have been with One since the 90s. Now on a plan which includes two broadband accounts and four mobile monthly accounts. Loyalty used to be recognised, with price bundling, but not any more. Getting charged the same as someone who has just joined, plus crazy out-of-the-blue price hikes. Online customer service is DIRE. If you are near a shop it's best to go in. The AI chat will have you begging for an asylum. Who has all day to go round and round in circles with an AI assis ...read more

Pros

Pretty reliable connectivity

Cons

Customer service is a deal breaker. Be warned,

2.8 John

26 March 2026

The worst customer service Ive ever encountered. Ive been with Vodadone since I was 21 Im now 52 and leaving. I've been chasing an outage in my area for 5 days and now their stupid Bot has asked me the questions all over again only to pass it onto some other person in Asia I have to explain everything again to 5 days and getting no where! Do not use OneNZ

Pros

Not much

Cons

Everything, how not to run a company

7 Noel

13 February 2026

Worst customer service ever. Never call back. Cant talk to people. Long wait times.

Pros

Cheap

Cons

Awful n absent service.

4 Kevin Yarborough

23 January 2026

Support does not want you talking to a person, even after 9am on a weekday, I get "you have reached us outside of office hours." I'm on a prepay account, and I'm about as light of a user as possible. 15 minutes incoming / outgoing phone calls. 20 text messages, and 32 MB of data. Nothing. But while people can leave me voicemail, I can't pick up. I'm set up for monthly credit card renewal. This is the second time this has happened, and I had to reach Skinny, which is almost impossible.

Pros

Second cheapest

Cons

No humans work here

4.8 Pete Jenkins

20 September 2025

Difficult to deal with, unrealistic and irrational price increases and total lack of consideration for loyalty.

Pros

None that I can think of.

Cons

Unrealistic prices and terrible customer service

1.5 Andrew

25 June 2025

Very unreliable, customer service is very slow, waiting for hours to talk. Problem unresolved and customer service said turn phone off and on. After waiting 3hrs to talk with someone and have such poor service I have changed to a different supplier. My advice, don't even join skinny. Only ends in stress. No Data even if you have unlimited.

Pros

None

Cons

Slower than dial-up.

9.5 Joy Hall

19 May 2025

Moved over, saving heaps. Love this Kiwi brand. I like it that I only pay a tiny amount when i dont use lots of data, but I can use as much as I want!

Pros

Such good value

Cons

None!

10 David Meredith

06 May 2025

Just unbeatable value prepay. They regularly run discount deals that make them even better value. They use the One network. Prepay by buying a voucher with a credit/debit card. I’ve been using them for years with no problems.

Pros

Excellent value

Cons

No shop to go into if you need help with your phone.

4.3 Celica Maffey

24 April 2025

I have had an account with spark for over 10 years.
Phone service is good, customer service is severely lacking. Never any bonuses or perks for being a loyal customer for years.

Pros

Nothing that stands out.

Cons

Customer servi e

8 Jay

24 April 2025

We switched to Skinny 4G home broadband several years ago when Vodafone wanted to hike the price for our fibre broadband. They were good for ages, no problems until our nice $39/month plan stopped being for sale (became a 'legacy' plan). The T&C's distinctly say we can stay on that plan as long as we want. 3 times they have subtly tried to kick us off it by mucking up our card payment then saying you'll need to sign up to a new plan (i.e pay us more!). Either their auto-bill ...read more

Pros

Cons

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