Latest Mobile Reviews

Your mobile reviews are crucial to helping Kiwis make an informed decision on their next mobile provider so please take 60 seconds to review your current NZ mobile provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

7 Dilshan

28 September 2024

What a mistake. Moved to kiwi. They use e SIMs . And the e SIM wouldn’t show you the signal strength bars. And no one could fix it. So decided to move to another provider but kiwi mobile wouldn’t release my number. Had to go to the ombudsman and finally got number released. However they still haven’t cancelled my account and I keep following up and they keep saying it’s in progress. Big mistake to move to kiwi.

4.3 Darryn Mercer

17 September 2024

Setup process was a complete nightmare. Multiple support techs not understanding simple questions, issues with website and tools, techs telling me to do stuff I'd already done. Multiple promises broken. Endless apologies with no action. Support that answers quickly is good, but if they lie to you and don't actually fix any problems, it's useless.

Pros

The price and plans

Cons

Can't handle apartment addresses. Broken web site and tools. Incompetent Support.

8.8 Jack

06 September 2024

Actually pretty refreshing this company! Kiwi customer service team in Auckland was helpful setting up. Speed is amazing and the app is easy to change your usage per month. They are apparently using tech to shake up the industry so people get fairer prices overall. Service has been top so far so will see how it goes!

Pros

Flexible plan pricing so you only pay for what you use - Max speeds unlimited up to a certain amount that you choose.

Cons

Aimed at people who use 5-100GB per month so if you are a very low data user it probably wouldn’t suit.

1 Asel Opata

24 August 2024

Worst support I’ve ever had (and I work in telco, I’ve seen it all). 2 days after submitting an urgent issue about provisioning my number from a different network and no response at all. Not even an acknowledgement from their live chat service. 0/5

Pros

Good intro offers, app is nice

Cons

Service

2.8 patrick

14 June 2024

Terrible customer support both over the phone and through online chat. Had to go into a store to get my billing issue resolved. Removal of prepay bonus features to try get you on a plan. Used to be decent when they were Vodaphone.

Pros

They plan to partner with Starlink

Cons

Terrible phone and online customer support, deactivates your number if you haven't topped up recently enough, your credit expires if you don't use if quickly enough,

1 Rod

09 May 2024

do not go near these clowns they are completely useless , ripoff , rude, stupid , they dont understand English , reception and data speed is crap , dishonest 2 bit donkeys

Pros

nil

Cons

rude, stupid , they dont understand english , reception and data speed is crap , dishonest 2 bit

7 Charles Innes

12 June 2023

Great value plans, awesome handset deals.

Pros

Only pay for 12 months not every 30 days

Cons

No plans with International calling included.

2.8 Simon

19 April 2023

Now I do expect some teething problems and I gave them the benefit of the doubt when I contacted them about my billing now showing payments and not receiving invoices since the name change, but what a disaster in trying to get this resolved and it still didnt get resolved after the call ended in a heated discussion with me asking for a manager

Pros

Not many so far

Cons

The ability to resolve issues

7 V

31 March 2023

Pros

Cheap

Cons

They went from a monthly plan to a 28 day plan..that means you end up paying for 13 months

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